Senior Manager in Organisational Development

“Having worked personally with Lai-Ling for a number of years I can’t recommend her highly enough. Lai-Ling has a unique ability as a coach and facilitator to bring people together, create energy and passion and produce remarkable and measurable results. She is a big picture thinker who is able to connect with all types of people on an individual level and draw out their best potential, at executive and non executive layers. She has particular strengths in leadership development and extraction of values. She keeps it simple, fun and real. She is a passionate and genuine leader who leaves people better than where they were before connecting with her.”

Head of L&D Strategy and Transformation

“Ling came to Westpac to help our Group Learning and Development team continue our journey implementing new ways of working, in particular Agile ways of working. With a strong background in Agile Coaching coupled with her Executive Coaching experience Ling was able to bring a unique combination of skills along with a fresh approach to the mindset and behavioural shifts required by our leaders to propel us forward. Ling worked one on one with many of our leaders in addition to coaching a number of teams. During her time at Westpac Ling demonstrated a strong ability to engage and connect, build trust and gain the confidence of our leaders to rise to the challenge of driving the cultural shift required. Ling brings strong disciplines and research to her work, has impeccable communication skills and a real passion for leadership and team development. She is also not afraid to have the difficult and at times deep conversations with people when required. The value Ling created was evident by our leaders feedback, the positive shift we have seen across the L&D function as well as being asked by others to work with their teams. Ling has a great style and approach, is strategic yet practical and always has a smile on her face. I would highly recommend Ling to others looking to make real behavioural and mindset shifts in their business, lift leadership capability as well as enhance team performance.”

Chief Information Security Officer (CISO)

It was an absolute pleasure and inspiration to work with Lai-Ling.

We worked closely on 2 key initiatives that she led over the past few months: Leading Agile Teams and HICAPS business structure improvement. Lai-Ling is that rare professional who humbly combines deep expertise and knowledge of executive coaching practices, with being a very astute listener, deep insights and the flexibility to modify programmes as required on the fly and with little notice. She genuinely strives to achieve the best outcomes, which means you can rely on her explicitly to deliver what is needed, and more. Highly recommended!

Thank you Lai-Ling. Looking forward to working with you again, and soon! #awesomeexecutivecoach

Product & Platform Leader, Healthcare Financing & Technologies

I have had the privilege of working with Lai-Ling as my career coach, and I can’t recommend her highly enough. Lai-Ling possesses a unique talent for providing insightful, data-driven guidance and engaging in meaningful conversations. Her ability to break down complex situations into simple, actionable frameworks has been instrumental in helping me navigate the challenges I face at work.

What truly sets Lai-Ling apart is her relatability and knowledge. Despite not having an in-depth understanding of my specific field, she consistently offered valuable insights that transcended industry boundaries. Her versatility in providing actionable strategies have set things in motion that will be game-changer for my career.

If you’ve ever felt like you’re going in circles, struggling to break through career barriers, I urge you to connect with Lai-Ling. Her expertise and transformative impact on my professional journey have been nothing short of remarkable. Don’t miss the opportunity to benefit from her guidance and take your career to new heights.

Surgical Product Specialist

“Lai-Ling is a highly caring individual who will not only listen in great detail at what you say to coach you, she can also work as the role of a mentor. She is highly skilled in listening to specific words that are said, and is committed to coaching and helping you to your very best. I would highly recommend Lai-Ling to anyone who feels ‘stuck’ in any career path, and wondering what to do next. She has a natural, genuine gentle inquisitiveness that makes her stand out from the crowd. Without her guidance, I would still be unsure of my next career movements and be unhappy. I personally am much happier, as I have never felt more sure of my decisions and am working towards my next goal. Thank you, Lai-Ling. You are a very gifted and unique individual, and I cannot recommend you highly enough.”

Senior Manager in Business Management

“The team was not engaged given the recent restructures. I knew as a leader that I wanted things to change. I had a high level view of what I thought this could look like; however, I was unsure of how to achieve this. Lai-Ling was extremely helpful in exploring the various approaches to the different problems we faced as a team to find the one that best suited the team dynamics. She also did an amazing job in facilitating the various workshops which allowed me as a leader to step back and also participate. The change we saw in the team was phenomenal and it was greatly supported by Lai-Ling and her creative and innovative approaches.”

Strategy, Innovation & Culture

Lai-Ling was my mentor and I have had the opportunity to learn so much from her. She’s very knowledgeable and brings the human and behavioural aspects into coaching which is forgotten these days. I have seen that Lai-Ling brings simple solutions to complex problems which is her strength. I have been very fortunate to have been in so many sessions with her. Problem solving while taking the team with you is an art and it comes so naturally to Lai-Ling. She’s a great executive coach/consultant/problem solver every organisation would love to have. Thank you Lai-Ling, I do miss our Friday connects!

State Manager (South Australia & Western Australia)

“I have been fortunate enough to work with Ling and have experienced her vast skills in both a team environment and on an individual basis as an Executive Coach. I have found Ling to be great at working with a team and ensuring that all of the team are treated equally and have the same opportunities to contribute to the sessions. Ling was fantastic at directing the discussions without leading them. This was done through subtle thought provoking questions and providing scenarios that we had not considered to enhance our learning. The growth from the team was evident and all involved grew personally as a result of these sessions. I had the privilege of working with Ling in the Executive Coaching sessions and I found these extremely valuable in gaining a better understanding of myself and how I can get the best out of me. Within these sessions we worked through areas for my development and Ling provided some great clarity on the “how”. After each session I implemented the learning and had success as a result. These skills are transferable and I have become a better person as a result of these sessions. I thoroughly recommend Ling in assisting with your own personal development or for developing your teams. It was a pleasure to work with Ling and I am sure our paths will cross again.”

Portfolio Manager, Risk

“My experience with Ling as an Executive Coach was empowering, insightful and a highlight of my 2019. In the set up process and coaching sessions Ling guided me to explore and set meaningful goals to help me improve the way I work. Her approach is based around giving you the tools and creating a safe environment for you to do the work! She won’t do it for you! And I really love that. I have learnt skills as a result that I will take with me and continue to use and build on in the coming years. Her professionalism and care is evident and her depth of knowledge and experience in coaching others to develop an agile mindset is impressive. I am truly grateful for the opportunity I had to work with Ling and would recommend her to anyone who is ready to take the next step in their agile journey.”

Head of Product

Can’t thank you enough Lai-Ling for the energy and enthusiasm you brought to my coaching sessions. They are without doubt one of the best value activities that I have done for my own development.

You offered a space where I could freely explore those areas where I need support and gave me great tools and perspectives on situations I sometimes find more challenging.

Can’t thank you enough. I feel like for the first time I have a map of where to focus my attention and why it matters.

Senior Product Manager

“I feel very fortunate to have recently completed a one on one Leadership Coaching/Mentoring program with Lai-Ling during a time when I was looking to take ownership of the next phase of my Product Management safari.

Lai-Ling has an incredible ability to balance self direction and exploration with well timed intervention, prompts, observations and resources to foster a strong sense of autonomy in her mentees.

I left every invaluable session with Lai-Ling feeling physically and mentally empowered and equipped with useful artefacts and tangibles to take out into the world and revisit and build upon in future sessions.

For anyone who is willing to commit to their development and experience positive results, I strongly recommend getting in contact with Lai-Ling.”

State Manager (New South Wales & Queensland)

“I was very fortunate to be able to experience some coaching sessions with Ling. Ling coached me right out of my comfort zone and helped me to consider alternate views and solutions for some challenges I was experiencing. Ling is a great listening who seems to innately know when to ask questions and when to just let the coachee keep talking. Thanks Ling!”

Behaviour Support Team Lead

“I feel only appreciation and gratitude when reflecting on a recent Leadership Development workshop I attended with Lai-Ling. Lai-Ling’s style of communication and warm personality set the scene for a safe and engaging virtual environment. Not only do I now have additional leadership tools offered by Lai-Ling to draw from, but also brilliant recommendations and guidance from my peers - ideas only brought to the surface through Lai-Ling’s facilitation. I very much look forward to future opportunities to learn from Lai-Ling!”

Architect and Coach @ Unmeasured

“Ling is an exceptional coach that I commend to anyone. Taking the time to listen to your challenges, creating a safe space in which you feel supported and heard. Honing in on the areas that will bring you maximum benefit. Directing you to the work you need to do to move you forward in a way that is benevolent, insightful and resolute.”

Agile Coach

“I do not have words for Lai-Ling’s work. She has a unique ability to ask you ‘those’ powerful questions that one learns with a LOT of practice. And when in conversation with her trying to figure out answers to her questions you can see her actively listening to you and magically stitching all the pieces together that we call it as a ‘coaching conversation’. Every chat I’ve had with her, I’ve come out identifying one thing I can try to fix things on my side. Being in the field of coaching, I truly acknowledge and appreciate Lai-Ling’s approach and when practicing coaching at my work place, I often try to reflect back my past conversations with her and I’m seeing results. Though not working in the same organisation, I make sure I text her my problem situations and bang, she makes sure I am talking the right problem, facing the reality and then there is light-bulb moment for myself. Thanks Coach!”

Scrum Master

“Lai-Ling helped me to realise my goals. Her kind and patient nature created a new space for me that I really needed at that time of being coached. By listening considerately, and asking me the right questions, I was inspired to think in a completely different way. The conversation created a new light for me in terms of what I wanted from my career and how I could achieve it. I was transformed from feeling stuck and not knowing if my goals made sense to feeling hopeful and finding new confidence in the direction I was taking. I’ve enjoyed every conversation with Lai-Ling since our first coaching session. I know I can always expect a kind, patient listening and miraculous clarity on any item I raise.”

Senior Scrum Master

Lai-Ling personifies a coach, ever since my first interaction, I have always been in awe of how Lai-Ling can always have this calm demeanour even amidst the chaos. Lai-Ling is someone who listens more, and helps you traverse towards the journey. Lai-Ling went out of her way to help me find information which was not part of her day job, which shows the care Lai-Ling has for her colleagues. I would happily recommend Lai-Ling to you if you need someone who can bring positivity and infuse energy in your workplace

Scrum Master

“I had the amazing opportunity to experience coaching with Ling during my induction to Agile and the Scrum Master role. She has an amazing ability to listen and read between the lines to flush out the real issue or challenge. I always felt comfortable to share my “not so great moments” but then felt connected and valued when Ling shared in my excitement when I had success. I loved that I could truly be myself with Ling and felt that this contributed to my learning.”

Scrum Master

“Lai-Ling was brought in to help me establish a newly formed business management team and assist us in developing a strategy and purpose. She has a unique set of skills that allows her to facilitate engaging sessions with various personality types while also being a keen observer. I am always surprised with the number of tools she has in her tool kit which ensures that every session is different and catered to the needs and dynamic of the team. During this time she also provided some one on one coaching. These coaching sessions were very thought provoking and focused on providing me with the tools I would need moving forward. I really enjoyed working with Lai-Ling and would highly recommend her to anyone looking for coaching or facilitation.”

Head of Technology

“I first started working with Lai-Ling on a pilot project to introduce Agile to the organisation. She was methodical, resourceful and innovative in her approach. Without her, the team would not have had the absolute joy they had in the new way of working or the light-bulb aha! moments they experienced. The team became self-sufficient and advocates for Agile. Subsequently I worked with her on more complex projects involving multiple teams and vendors. Her vision in finding solutions to problems and patience in working with disparate views and multiple agendas was impressive. I thoroughly recommend her.”

Associate Director, Enterprise Agility & Business Transformation Lead

“During the time I worked closely with Lai-Ling I found her to be an exceptional coach and an inspirational servant leader. She facilitated workshops at an executive level with ease and was always highly regarded by her peers and by myself as a client. Lai-Ling worked closely with the business banking and the wealth business and product teams instilling business agility through demonstrating and coaching aspects of servant leadership, growth mindset and challenging the status quo. She also worked closely with me personally in the creation of a coaching guild internally within the business by assisting me to solve problems at the highest level and driving a co-created vision which was able to be taken forward by the broader community. I will always value the work, dedication and passion she takes to her career and consider her to be one of the strongest business agility and personal coaches I’ve encountered as a client.”

Enterprise Transformation & Business Agility Executive

“I have worked with and learnt from Lai-Ling for many years, including our time at Macquarie. I cannot recommend her highly enough. She has been a trusted friend, a thought leader, a coach and a guide to not just myself, but many colleagues, from all levels of the organisation. Her ability to connect, and build meaningful relationships very easily coupled with her passionate approach to always wanting to help, no matter what the challenge, has earned her a highly regarded reputation amongst the leadership community. She is one that many senior leaders have turned to for thought leadership, especially for her pragmatic perspective and her ability to very quickly identify impediments with a bigger picture approach. Lai-Ling has time and again demonstrated a very mature systems thinking approach to problem solving, and a horizontal leadership based approach to solving problems. Her innate ability to turn any session into a fun, simple and engaging time, has also meant she is able to provide a safe zone through which she draws out the best in people. I hope to continue to learn from her and am looking forward to working together with her in the future.”

General Manager, Corporate Technology

“Lai-Ling’s creative talent, positive approach and focus in leading our agile transformation has enabled us to considerably change the way we operate today. Simply better! Lai-Ling’s ability to build great team environments and continuous inspect and adapt approach to our agile culture change meant our entire company was always engaged. Lai-Ling’s key strengths in leadership and innovation combined with an amazing organisational capability have changed the way we do business today.”