"Having worked personally with Lai-Ling for a number of years I can't recommend her highly enough. Lai-Ling has a unique ability as a coach and facilitator to bring people together, create energy and passion and produce remarkable and measurable results. She is a big picture thinker who is able to connect with all types of people on an individual level and draw out their best potential, at executive and non-executive layers. She has particular strengths in leadership development and extraction of values. She keeps it simple, fun and real. She is a passionate and genuine leader who leaves people better than where they were before connecting with her."

LARA - Senior Manager in Organisational Development

"Lai-Ling was brought in to help me establish a newly formed business management team and assist us in developing a strategy and purpose. She has a unique set of skills that allows her to facilitate engaging sessions with various personality types while also being a keen observer. I am always surprised with the number of tools she has in her tool kit which ensures that every session is different and catered to the needs and dynamics of the team. During this time she also provided some one on one coaching. These coaching sessions were very thought provoking and focused on providing me with the tools I would need moving forward. I really enjoyed working with Lai-Ling and would highly recommend her to anyone looking for coaching or facilitation."

FAY - Senior Manager in Business Management

"During the time I worked closely with Lai-Ling I found her to be an exceptional coach and an inspirational servant leader. She facilitated workshops at an executive level with ease and was always highly regarded by her peers and by myself as a client.


Lai-Ling worked closely with the business banking and the wealth business and product teams instilling business agility through demonstrating and coaching aspects of servant leadership, growth mindset and challenging the status quo. She also worked closely with me personally in the creation of a coaching guild internally within the business by assisting me to solve problems at the highest level and driving a co-created vision which was able to be taken forward by the broader community.


I will always value the work, dedication and passion she takes to her career and consider her to be one of the strongest business agility and personal coaches I've encountered as a client."

LUCY - Associate Director, Enterprise Agility & Business Transformation Lead

"I have worked with and learnt from Lai-Ling for many years...I cannot recommend her highly enough.


She has been a trusted friend, a thought leader, a coach and a guide to not just myself, but many colleagues, from all levels of the organisation. 


Her ability to connect and build meaningful relationships very easily coupled with her passionate approach to always wanting to help, no matter what the challenge, has earned her a highly regarded reputation amongst the leadership community.

She is one that many senior leaders have turned to for thought leadership, especially for her pragmatic perspective and her ability to very quickly identify impediments with a bigger picture approach.


Lai-Ling has time and again demonstrated a very mature systems thinking approach to problem solving, and a horizontal leadership based approach to solving problems.


Her innate ability to turn any session into a fun, simple and engaging time, has also meant she is able to provide a safe zone through which she draws out the best in people.


I hope to continue to learn from her and am looking forward to working together with her in the future."

OBED - Enterprise Transformation & Business Agility Executive

"Lai-Ling's creative talent, positive approach and focus in leading our agile transformation has enabled us to considerably change the way we operate today. Simply better! Lai-Ling's ability to build great team environments and continuous inspect and adapt approach to our agile cultural change meant our entire company was always engaged. Lai-Ling's key strengths in leadership and innovation combined with an amazing organisational capability have changed the way we do business today."

MATHEW - General Manager, Corporate Technology

"I first started working with Lai-Ling on a pilot project to introduce Agile to the organisation. She was methodical, resourceful and innovative in her approach. Without her, the team would not have had the absolute joy they had in the new way of working or the light-bulb aha! moments they experienced. The team became self-sufficient and advocates for Agile.


Subsequently I worked with her on more complex projects involving multiple teams and vendors. Her vision in finding solutions to problems and patience in working with disparate views and multiple agendas was impressive. I thoroughly recommend her."

YEMI - Head of Technology

"Lai-Ling is a highly caring individual who will not only listen in great detail at what you say to coach you, she can also work as the role of a mentor. She is highly skilled in listening to specific words that are said, and is committed to coaching and helping you to be your very best. I would highly recommend Lai-Ling to anyone who feels 'stuck' in any career path, and wondering what to do next. She has a natural, genuine gentle inquisitiveness that makes her stand out from the crowd. Without her guidance, I would still be unsure of my next career movements and be unhappy. I personally am much happier, as I have never felt more sure of my decisions and am working towards my next goal.


Thank you Lai-Ling. You are a very gifted and unique individual, and I cannot recommend you highly enough."

AIMEE - Surgical Product Specialist

"I do not have words for Lai-Ling's work. She has a unique ability to ask you 'those' powerful questions that one learns with a LOT of practice. And when in conversation with her trying to figure out answers to her questions, you see her actively listening to you and magically stitching all the pieces together that we call it as a 'Coaching conversation'. Every chat I've had with her, I've come out identifying one thing I can try to fix things on my side. Being in the field of Coaching, I truly acknowledge and appreciate Lai-Ling's approach and when practicing Coaching at my work place, I often try to reflect back my past conversations with her and I'm seeing results. Though not working in the same organisation, I make sure I text her my problem situations and bang, she makes sure I am talking the right problem, facing the reality and then there is light bulb moment for myself. Thanks Coach!"

BHAVIN - Agile Coach/Scrum Master

"Lai-Ling helped me to realise my goals. Her kind and patient nature created a new space for me that I really needed at that time of being coached. By listening considerately, and asking me the right questions, I was inspired to think in a completely different way. The conversation created a new light for me in terms of what I wanted from my career and how I could achieve it. I was transformed from feeling stuck and not knowing if my goals made sense to feeling hopeful and finding new confidence in the direction I was taking. I've enjoyed every conversation with Lai-Ling since our first coaching session. I know I can always expect a kind, patient listener and miraculous clarity on any item I raise."

KATERINA - Scrum Master

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